Rental process

Example of a bikup rental

Whether you're a tenant or a landlord, everything is done to ensure that your rental goes like clockwork! Every step of the way, you'll be kept informed of the status of your rental right up to the end. Our aim: to make you happy. A good example is worth 1,000 explanations, so here's the story of Camille and Andrea...

Andrea

Tenant of a travel bike

Louer un vélo

Camille

Owner of a travel bike

Déposer une annonce

Removal of an ad

Camille wants to rent her travel bike that he doesn't use every weekend. It registers on Bikup and files an ad.

Find a bike

Andrea is looking for a bike to go ride 4 days with her friends. He requests a reservation by indicating his dates.

Acceptance of booking

Camille confirms the booking and sends a message to Andrea to set the meeting place and time.

Handling

They sign the rental contract and the inventory of the bicycle and its accessories.

The Kiff for Andrea

Andrea loves her ride on the hired bike!

Bike

They make the inventory of cycling and accessories on the return together.

End of the rental

Camille receives her money on her kitty after 4 days if no problem is reported.

Money transfer

Camille informs her rib and receives her money in less than a week.

Most frequent questions and their answers

May I cancel my reservation ?

You can cancel a reservation at any time. By courtesy, it is fashionable to warn the owner as soon as possible. To cancel your reservation Connect to your profile then click on “Voyages”. Then click on the reservation to be canceled and then on the “Cancel” button. The reimbursement rules depend on what was chosen by the owner for the ad (flexible, Zen, moderate or strict).

I sent a request to the owner but he does not answer me, what to do?

The owner at 48 hours to accept or refuse a reservation. To be sure you have a positive return, do not hesitate to make several requests for reservations (maximum 5).

Do you need a rental contract?

For a rental in all serenity, we advise you to: sign a rental contract (we offer a contract and its clauses of the rental contract) request a copy of the identity document request a deposit (often with a check not cashed)

Aid center

Here you can find the answers to the questions most frequently asked by Bikup users. You will also find guides and tutorials there.

Access the Help Center